Refund & Cancellation Policy
Last Updated: July 22, 2026
Gentlemen's Health Collective, a brand of Outlaws & Gents Grooming LLC ("GHC", "we", "us"), keeps billing simple and states this policy in plain language. It applies to every GHC plan and service.
1. The short version
- You can cancel any time. When you cancel, future billing cycles stop. No cancellation fees.
- You pay nothing before approval. Your card is not charged until a licensed medical provider reviews your intake and approves your plan.
- Payments already made are not refundable once care has been provided or medication has shipped.
2. Before you're charged
Completing the assessment costs nothing. Your card is saved at checkout and charged only after provider approval. Every plan shows its exact price before you pay: flexible plans bill every 28 days — 13 billing cycles across a 364-day year — and 12-, 24-, and 52-week plans bill once per term with the full term total stated up front.
3. How to cancel
Email patientsupport@gentlemenshealthcollective.com from the email on your account, any time. A flexible plan stops renewing at the end of its current 28-day cycle; a term plan stops renewing at the end of its current term. Nothing further is charged after that.
4. What is refundable — and what isn't
- Care already provided is not refundable. Provider reviews, consultations, and lab work already performed are services rendered.
- Shipped medication is not refundable or returnable. Pharmacy regulations prohibit restocking prescription medication once it leaves the pharmacy.
- The one-time $50 TRT lab panel pays for the lab service itself and is not refundable once your blood draw is completed.
- Billing errors are corrected in full. A wrong amount, a duplicate charge, or a charge after a confirmed cancellation — contact us and we will make it right, including a full refund of the error.
- If a provider does not approve treatment, you are not charged for a plan.
5. Term plans, mid-term
Multi-week plans bill once per term at a lower per-28-day rate — that is the trade, stated before you buy. Cancelling a term plan stops the next renewal; it does not refund the current term once care or medication for that term has been provided.
6. Self-pay, stated plainly
All prices are self-pay. We do not bill insurance.
7. Questions
Email patientsupport@gentlemenshealthcollective.com — a human reads it. This policy is part of our Terms of Service; where the two differ, the Terms control.
Gentlemen's Health Collective · A brand of Outlaws & Gents Grooming LLC, a Men's Grooming Concepts company · 4902 Golden Quail, Ste. 102, San Antonio, TX 78240